Locked out of VM emails AGAIN!

[Josip]

For the second tine in a week I have been locked out of VM emails using my blueyonder account.  The first time it happened I tried to sign in but got the message “Your Virgin Media Mail account is currently unavailable.  This is because your Virgin Media Account is locked, or because you don’t have an account with us anymore.  Follow these steps etc   . …………….”

I followed various sets of instructions found on the forum but they didn’t work.  Through trial and error I somehow managed to regain access.

Now just a week later I cannot access email again.  Monday pm.  Just a blank page saying FORBIDDEN across the top.  Any help would be appreciated.

I should add that in resolving the problem last week I used a third party email address and new password to access my account.  Now I can't get to a login page.    I've tried following the original instructions above to see it that would work.  Got to "Virgin Media Mail Settings" clicked that then got this message......

Oops, looks like something's gone wrong on our side.

Please try again

Try again

This is beyond frustrating. 

[DoubleDee]

I am glad I am not the only one!  It is taking me round in circles.

I have managed to reset both passwords.  I can log into my email on my mobile using a third party app and the new 4 word 4 slash password but when I try to go to the mail on the web it takes me back to the instructions page again!

Very frustrating is an understatement!!!!!!!  On top of that I had to change the email address! Please help!

[ModTeam]

Hi All, 

I'm sorry for any inconvenience the issue with your email accounts may have caused. We were aware of an issue which affected some customers ability to access their email accounts, however this should now be resolved. 

ModTeam

[Josip]

To Moderator..  No the problem is not resolved.  Still getting the "FORBIDDEN" blank page.  Tried accessing email directly and vis My VM.  Same result.  

[cath8888]

Just to let you know that mine is now working again, but I am now going to spend ages changing all my emails to my Gmail account.  I no longer trust that I'll be able to access my emails via Virgin.

[Josip]

Hi Cath.  Did you do anything or did it just start working? Thanks

[HoddWadd]

I received the same "Forbidden" message 2 days ago, and now unable to access my online account.
I contacted the Virgin Media online chat and was transferred to the "Messaging Team". I was kept waiting for over 1 hour, both yesterday and today.
During that time not once did anybody update me on the chat, so I eventually ended the conversation. It was extremely frustrating and the service is appalling. Does anybody actually work in this "Messaging Team"? Why does it not state where we are in the queue? Or is that an unreasonable request.
I then rang Virgin Media's phone number. Their technician said they cannot assist because the Virgin Media email account is not controlled by Virgin Media, and it was not them who locked it, but an automated process which they don't control!
Nevertheless I followed his instructions to create a Gmail account specifically to unlock my Virgin Media account.
Despite this my Virgin Media acount still displays "Forbidden", and the address has apparently now been updated to the newly created Gmail account which is absolutely NOT what I want!
What a complete and utter shambles this is. Shame on you, Virgin Media.
Can somebody helpful at your end please investigate this as a priority and let us all re-access our account please?

[victry77]

This has now just happened to me. So whatever issue had been resolved... isn't. 

[MDDUB]

This is not resolved, my account has been locked out since the weekend.

It's clearly a major issue yet where is the communication from VM??

[DavidBrawn]

My sympathies. Same story here, two days spent on webchat, agents say they've fixed it, try your emails in two hours - not fixed. So frustrated and anxious. Essential messages inaccessible. Some relating to medical matters, so potentially harmful to well being and health if I can't see the messages. Very worried now and a third day of trying webchat looms.

[Ilyas_Y]

Hey there @DavidBrawn, thanks for reaching out to us on the Virgin Media forums. 👋🏼

I have replied to your other forum thread for this query raised.
Please see the thread for more information and guidance going forward.

Kind regards,
Ilyas.