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Locked email

Just joined

My daughter has been locked out of her email account for over 2weeks and this has been a nightmare to try and sort out, after trying to all the things suggested nothing has worked. She is on a virgin media address. She has missed important emails about starting university and about a part time job she has been applying for and this has caused so many problems. Could someone help us please.. thanks


Up to speed

Was/is your daughter’s email address a secondary one to yours by any chance? If so, then are you (or her) a current VM broadband customer?

Forum Team
Forum Team

Hi Voni02,

Thank you for reaching out to us in our community and welcome, sorry to hear your Daughter has been locked out of her Email account which is stopping her access important Emails, I was able to locate you on our system with the details we have for you and it looks like you have spoken to us, what was advised when you called?