Locked email account

[greysofa1]

Hi, for some unknown reason my email has been locked and I cant get into my account. This is my other email address I am using at the moment so I can reach you. Have tried always to unlock it and generate an app without success. I can change password but then when I go to generate app there is a problem. I am 78 and fed up with Virgin messing up the email.  Any help appreciated Please. It says if you can change password you can still access them on My Virgin email online but I cant do that either

[Martin_N]

Hi greysofa1,

Thank you for your post and welcome to the community. 

I'm very sorry for the issues you're having with your email address. 

What happens when you generated the password and try to sign in?

^Martin

[greysofa1]

Thank you for the reply, one of my neighbours came and sorted it out. Why its mucked about with all the time I dont know.  Thank you 

[Kath_F]

Hi greysofa1, 

Thanks for taking the time to come back to us in the Community and update us. 

We're glad things are resolved for you now. If you have any further issues, don't hesitate to get back in touch with us so we can offer further help. 

Many thanks,