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Locked Out of Ntlworld Email!

Hello, 

When my wife tries to login to her email she gets the following message:

"Sorry!

Your mailbox is not available at the moment.

Please retry again in one hour and make sure you are using the correct password to access your email from all of your devices.

If the problem continues, please call our team for help on 150 from a Virgin Media phone or mobile, or 0345 454 1111 from any other phone and select option 2. For details about how much it costs to call our team from a Virgin Media home phone, visit virginmedia.com/callcosts. Call costs from other networks and mobiles vary.”

She tried to make an account on this forum to resolve the issue but needed to click on the link in the email to verify her account, to then post on this forum. Obviously she can’t access this email so this is impossible.

Can a member of your team PM me so we can arrange to have her email account re-activated?

We’ve tried calling your support phone number multiple times, to no avail. She's also changed her password to try to resolve the issue, but is still locked out.

Thanks,

Martin Bell

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Re: Locked Out of Ntlworld Email!

Hi Martin.

 

Thanks for posting and welcome to the community. I am sorry for the email issues and want to ensure this is sorted.

 

I'll go ahead and PM you now to sort out

 

Kind regards,

John_GS
Forum Team

Need a helpful hand to show you how to make a payment? Check out our guide - "How to pay my Virgin Media bill"

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