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9grg9arg
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Locked Email address

My email address is locked due to unusual activity. I contacted support last week who told me it was sorted.  I am still unable to access my email.

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Hayley_S
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Message 2 of 11
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Re: Locked Email address

Hello @9grg9arg.

 

Welcome to the community page, thank you for posting on here.

 

I am sorry about the issue with your email.

 

Please can you tell me if this is a NTL email address or any other external email address? (Please don't send full email address) 

 

Look forward to your response.

Hayley
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9grg9arg
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Message 3 of 11
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Re: Locked Email address

Hayley,

 

It is NTL

 

Robert

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Hayley_S
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Re: Locked Email address

Thank you for confirming this @9grg9arg.

 

I will send you a private message so I can investigate this further. We will need to look into getting this unlocked for you.

 

Please look out for the purple envelope at the top of the page.

 

Look forward to speaking with you.

Hayley
Forum Team



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9grg9arg
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Message 5 of 11
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Re: Locked Email address

Hayley,

 

My main email, [Removed] has now been locked (yet again).

 

Please assist?

 

Regards,

 

Robert

 

[MOD EDIT: Personal and private information has been removed from this post. Please do not post personal or private information in your public posts. Please review the Forum Guidelines]

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Beth_G
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Message 6 of 11
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Re: Locked Email address

Hi Robert,

 

Sorry to hear that your email account has been locked again - please do remove your full email address from your post as this can be seen by others.

 

I'll pop you over a PM now so I can assist further 🙂

 

Beth

Beth
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9grg9arg
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Message 7 of 11
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Re: Locked Email address

I have just received the following email............

 

mail Admin<jwjonesfam@msn.com>
07:45
Virgin Media!©2021
 
Dear User,
 

Your Microsoft account has been blacklisted and will be blocked from sending / receiving mails from    8/12/ 2021 if not verified.

 

Follow the update link below to indicate your email account is still in use.

[Removed]
 
Note: In 24 hours, all Inactive    Virgin Media    accounts will be deactivated.
 

Please note that we will not be responsible for any loss of mails or PDF.

Your Cooperation in this issue will be highly appreciated

Thank You.

Virgin Media Support

[MOD EDIT: Inappropriate Hyperlink removed, please review the Forum Guidelines]

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Beth_G
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Message 8 of 11
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Re: Locked Email address

That definitly looks like a scam email. Please do not click the link included in the email.

 

Please can you forward the email to phishing@virginmedia.com so our team can investigate this?

 

You can find more information about phishing and scam emails here.

 

Let me know if you've received my PM 🙂

 

Beth

Beth
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9grg9arg
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Message 9 of 11
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Re: Locked Email address

My email [Removed]

has been locked again.

 

Robert Godwin

 [MOD EDIT: Personal and private information has been removed from this post. Please do not post personal or private information in your public posts. Please review the Forum Guidelines]

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Travis_M
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Message 10 of 11
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Re: Locked Email address

Hi @9grg9arg

 

I'm going to private message you now, please keep an eye on your inbox.

 

Regards

Travis_M
Forum Team



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