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Link NTLWORLD Email to Virgin Media account

Hi Hope someone can help please.  

How do i link mine and my husband's NTLWORLD email addresses to Virgin Media account ... we have been using NTLWORLD for years and now hubby can't get access to his emails. 

I've searched on the check the email as suggested on other threads and his email address is still active ... mine seems to be working fine just now but I'm worried we're going to lose access unless these are linked to the Virgin Media account.

Under the manage account area it does not let me enter ntlworld email address 😞 

Thanks 

Hazel.

 

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Re: Link NTLWORLD Email to Virgin Media account

@HazelPark 

Welcome to the VM Community help forum.

This isn't something that you can do yourself.  The implication from your post is that the Ntlworld email addresses predate your current Virgin media broadband account.

It may be possible to get these moved to your current account, but if that is possible it would be at the expense of losing any email addresses currently set on the existing account.

The VM Forum Team will reach this thread in due course and will be able to advise further.

________________________________
Graham

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media, I'm a VM customer. There are no guarantees that my advice will work. Learn more

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Re: Link NTLWORLD Email to Virgin Media account

Thanks Graham for your quick reply ... fingers crossed it can get sorted!

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Re: Link NTLWORLD Email to Virgin Media account

Thanks for the post Hazelpark and welcome to our community.

 

Can we please confirm if you have the details to pass security on both accounts? 

 

Thanks, Emily.

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Re: Link NTLWORLD Email to Virgin Media account

Hi Emily

Thanks for replying.

My husband had clicked the link forgot password when he couldn't get his emails thinking he had input wrong password, but we think we know what it is and I have the password for my email.

 

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Re: Link NTLWORLD Email to Virgin Media account

This would be in regard to the Virgin Media accounts and not the email accounts.

 

I'll pop you over a private message so we can try go through these.

 

Thanks, Emily.

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