Menu
Reply
MarkREdin
  • 6
  • 0
  • 1
Tuning in
344 Views
Message 1 of 6
Flag for a moderator

Legitimate sent email being marked as spam and not sent

I have a problem sending emails to client with a pdf attachment. The original email contained both embedded links and pdf attachements, but I discoverd that sending the email without attachments worked. This has been a problem since 21:00 on 26/11/20 (now almost 18:00 on 27/11/20).

Similar emails have been sent without any problem for the last four weeks.

Error message reads: 

The following recipient(s) cannot be reached:

      Cxxxx Hxxxxx on 27/11/2020 17:32

            552 5.7.0 SPAM Content Found (VM603) ihbLk5udCJ4GLihbQkCHId

0 Kudos
Reply
MarkREdin
  • 6
  • 0
  • 1
Tuning in
299 Views
Message 2 of 6
Flag for a moderator

Re: Legitimate sent email being marked as spam and not sent

Now - more than 24 hours after the initial problem, I still cannot send pdfs that I could send before. What is going on?

0 Kudos
Reply
用心棒
  • 5.94K
  • 666
  • 2.06K
Very Insightful Person
Very Insightful Person
272 Views
Message 3 of 6
Flag for a moderator

Re: Legitimate sent email being marked as spam and not sent

From within webmail send yourself the attachment, is it delivered to your Inbox or Spam folder?

Does the PDF contain any URLs, if you send these to yourself as text in the message body are they delivered to your Inbox or Spam folder?

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more
Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks

0 Kudos
Reply
MarkREdin
  • 6
  • 0
  • 1
Tuning in
235 Views
Message 4 of 6
Flag for a moderator

Re: Legitimate sent email being marked as spam and not sent

Thaks for suggestion. Webmail was sent to spam folder. No links in the pdf - text only. Other similar pdfs are sending OK. Have tried recreating the pdf but still no good. Any idea what next steps are?

0 Kudos
Reply
MarkREdin
  • 6
  • 0
  • 1
Tuning in
227 Views
Message 5 of 6
Flag for a moderator

Re: Legitimate sent email being marked as spam and not sent

As other pdfs were sending, played around with the format of the problematic pdf & managed to get it to send by reformatting it - primarily increasing the margin width!!! Bizarre!

0 Kudos
Reply
用心棒
  • 5.94K
  • 666
  • 2.06K
Very Insightful Person
Very Insightful Person
216 Views
Message 6 of 6
Flag for a moderator

Re: Legitimate sent email being marked as spam and not sent

Good to read that you worked around the issue.

FYI: next step would have been to: (a) flag issue to forum team; (b) suggest problematic PDFs be compressed before sending.

0 Kudos
Reply