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Legacy email addresses need deleting

PaddyR
Tuning in

Hi ,

I hope this is the appropriate location and format for my question.

I left VM ~2 years ago and am no longer a customer. The online account is no longer accesible to me but the primary email address  - a 25 year old ntlworld one  - and I presume the secondary ones are still active and attracting unwanted attention.

Does anyone know how I can delete get them or get them deleted, please?

Thanks Paddy

1 ACCEPTED SOLUTION

Accepted Solutions

Hi PaddyR, 

Thanks for sticking with us via private message. 

As explained, I have raised this with the IT Team to get the email addresses deleted for you. 

Once I've had confirmation that this has been done, I will pop back and confirm this to you. 

If you have any further queries or questions, pop back to us here for additional help & support 🙂

Many thanks, 

Kath_F
Forum Team

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13 REPLIES 13

Graham_A
Very Insightful Person
Very Insightful Person

The VM Forum Team should be able to help you with this when they reach this thread in a day or so.

________________________________
Graham

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media, I'm a VM customer. There are no guarantees that my advice will work. Please read the FAQs
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Reece_MH
Forum Team
Forum Team

Hi PaddyR 👋

Thanks for posting, and a warm welcome back to the Community Forums.

I'm sorry to hear your legacy emails are attracting some attention. I'm going to send you a private message, so we can look into getting these deleted for you.

Please look out for my message in the top-right, white envelope.

Thanks,

Reece - Forum Team


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Hi Reece,

Thanks for offering to help, and please accept my apologies as I don't understand how this system works. I don't know if you are doing this out of a willingness to help, or whether you are associated with Virgin Media. I also don't know the speed with which things should happen. I have been looking out for your private message, but as yet have not seen it. I'm wondering if I should I be more patient, or if I have missed it somehow and need to do something.

Thanks fro your attention.

Paddy

Hi Paddy,

Absolutely no worries at all. I work directly for Virgin Media O2, and will do my best to assist you with this issue. For your privacy, we do invite you to a one-to-one private message as we can discuss things further, and more in-depth.

I've resent the private message, and you should now see this in the top-right, white envelope or by tapping your profile picture and the "Messages".

Thanks,

Reece - Forum Team


New around here? To find out more about the Community check out our FAQ


Hi PaddyR, 

Thanks for sticking with us via private message. 

As explained, I have raised this with the IT Team to get the email addresses deleted for you. 

Once I've had confirmation that this has been done, I will pop back and confirm this to you. 

If you have any further queries or questions, pop back to us here for additional help & support 🙂

Many thanks, 

Kath_F
Forum Team

New around here? Check out the do's and don'ts, in our Community FAQs


Thanks to Kath_F and the others who were involved in helping me with this.

Paddy

Glad to hear my colleague has helped and assisted you.

If you need us in the near future do let us know 🙂 

Matt - Forum Team


New around here?

Hi PaddyR, 

I just wanted to update you and let you know the IT team have now deleted the email addresses that you requested to be deleted. 

If you have any further issues, pop back to us in the Community. 

Many thanks, 

Kath_F
Forum Team

New around here? Check out the do's and don'ts, in our Community FAQs


I sincerely thank you for all the effort. Do you know if this takes immediate effect, or will it need to 'percolate' through the networks? I ask because at 1450, 5 minutes after your message, I was able to send a message to the 'deleted' address, and receive it via a client on my phone.

Thanks again, PaddyR