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Legacy Email Account Hacked

Joining in

I left Virginmedia over two years ago but my account was not closed after 90 days. 
I have received a threatening email from someone who has accessed my account. They have also reinstated one cancelled account with another service provider. 
I have seen similar examples of the message received on other posts so it appears that there has been some form of data breach. 
I no longer need the account and would like it to be cancelled and removed. 


Forum Team (Retired)
Forum Team (Retired)

Hi @SED4,

Welcome to our Community Forums! Thank you for your first post and I'm sorry to hear that your old mailbox has been hacked!

We'll be more than happy to investigate this further for you and have the mailbox deleted permanently on our side to stop the hacker accessing the old mailbox. 

I'll send you a Private Message to confirm a few details. Please keep an eye out for an envelope at the top right corner. Let me know if you're having issues locating the envelope. I'll be in touch soon. 

Thank you.

Forum Team

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