Left Virgin over a year ago yet email is still live but can’t change password
My husband and I have old NTL legacy email address associated with my Old Virgin account even though we left Virgin well over a year ago and although I was unable to send emails 3 months after leaving I have still been able to receive emails (although I now have a different email address)
I am afraid I have been hacked as my password has been changed but I am unable to reset it now as I don’t have a Virgin account. Need Virgin to delete both our email addresses ASAP
Re: Left Virgin over a year ago yet email is still live but can’t change password
You have come to the right place TheresaCMcD.
The mailbox should have been closed AND deleted automatically 90 days after you finished being a customer (according to VM's own Terms and Conditions). But the process fails all too often and leaves the former customer vulnerable to hacking and theft of personal and financial details (IMO, someone should definitely claim for damages from VM or complain to ICO!)
Only VM staff can raise a ticket to get the mailbox deleted manually. The friendly Forum Team will visit this thread in the next few hours (or days?) and then take your personal details by private message.
When they say it is done, you can verify it is gone by running the email address(es) through mailtester.com. Best wishes to you.