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gameover2020
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Left VM a year ago and ntlworld.com email still works! Please delete it!!

Hi,

i left VM a year ago due to the price escalator they use. The @ntlworld email address still works and due to data breach @ zinga my email address was leaked. Sevral attempts to steal my identity are due to this.

I can still send email through IMAP and SMTP???? Please delete this email address as you said you were going to do 30 days after.

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MissPasko
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Re: Left VM a year ago and ntlworld.com email still works! Please delete it!!

You have come to the right place gameover2020.

The mailbox should have been closed AND deleted automatically 90 days after you finished being a customer (according to VM's own Terms and Conditions). But the process fails all too often and leaves the former customer vulnerable to hacking and theft of personal and financial details (IMO, someone should definitely claim for damages from VM or complain to ICO!)

Only VM staff can raise a ticket to get the mailbox deleted manually. The Forum Team will visit this thread in the next few hours (or days?) and then take your personal details by private message.

When they say it is done, you can verify it is gone by running the email address(es) through mailtester.com. Best wishes to you.


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Katie_WT
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Re: Left VM a year ago and ntlworld.com email still works! Please delete it!!

Hi there @gameover2020

 

You have indeed come to the right place as @MissPasko has advised - welcome to our Community and thanks so much for your first post. 

 

As our user advised, your email should have been deleted within 90 days of your account closing so I am sorry to understand that this has not been the case. 

 

I've not been able to locate your information so I'll pop you a Private Message so I can take some details and pass security - we can then raise and IT ticket for this to be deleted for you.  The advised timescale is 5 working days but usually these are completed within a few hours. 

 

Please do look out for the Purple Envelope in the top right and pop me a reply when you can. 

 

Cheers

Katie - Forum Team


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Martini101
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Re: Left VM a year ago and ntlworld.com email still works! Please delete it!!

Left VM well over a year ago but email addresses are still live. Please remove asap. Thanks

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Martin_N
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Re: Left VM a year ago and ntlworld.com email still works! Please delete it!!

Hi Martini101,

 

Thank you for your post and welcome to the community. 

 

Our apologies they are still active. I will pop you a private message now so we can help with this. 

 

^Martin

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