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EvelynMarie
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Late mother’s blueyonder email still active

Hello,  

I closed my late mum’s VM account over 15 months ago but her e-mail addresses are still active. Very disappointing as I was told they would close automatically. 

Can someone from the VM team please help?

Thanks 

 

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Emma_C
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Re: Late mother’s blueyonder email still active

Hi EvelynMarie, 

Thanks for your post and welcome to our community. 

I am very sorry to hear that the email addresses are still active, these should have been closed previously and we'll ensure it's fedback. 

I'm keen to help ensure the email address is closed so I'm going to pop you a personal message asking for some details now and we'll take it from there. 

I look forward to hearing back from you soon. 

Emma_C - Forum Team
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EvelynMarie
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Re: Late mother’s blueyonder email still active

Thanks Emma - have replied to your pm. 

 

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Emma_C
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Re: Late mother’s blueyonder email still active

All done now, I've raised this with our IT team for the email accounts to be removed. 

This is usually done very quick but can take up to five working days. 

Any issues after this time please let us know. 

Emma_C - Forum Team
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EvelynMarie
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Re: Late mother’s blueyonder email still active

Thanks Emma, your help is appreciated.

 

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