Virgin Media Community

[gka73]

Hi I recently moved and Virgin couldn't supply my new address, which off course has resulted in my closing my account. I understand I have 90 days to back up archive emails etc.

I have however looked at taking out a mobile tablet account and asked if I could then keep my old email but they have said they couldn't confirm this has as they are the mobile division and my email was through my broadband. I have spoken to customer services but no one seems to be able to give me an answer. Can anyone help with this

[Graham_A]

The answer is no.

A virgin media broadband account is the only way to be able to have a VM email account.

[gka73]

My email was an old ntlworld address, is this any different?

[Graham_A · Accepted solution]

No, it makes no difference.

[gka73]

Thanks, Im going archive my emails anyway but it wont log in to emails at the moment via my computer as I keep getting the

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[Graham_A]

You may need to use an email client such as Thunderbird to access the account.  Webmail access often closes before 90 days have passed.