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gka73
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Keeping emails

Hi I recently moved and Virgin couldn't supply my new address, which off course has resulted in my closing my account. I understand I have 90 days to back up archive emails etc.

I have however looked at taking out a mobile tablet account and asked if I could then keep my old email but they have said they couldn't confirm this has as they are the mobile division and my email was through my broadband. I have spoken to customer services but no one seems to be able to give me an answer. Can anyone help with this

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Graham_A
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Re: Keeping emails

The answer is no.

A virgin media broadband account is the only way to be able to have a VM email account.

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Graham

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gka73
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Re: Keeping emails

My email was an old ntlworld address, is this any different?
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Graham_A
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Re: Keeping emails

No, it makes no difference.

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Graham

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media, I'm a VM customer. There are no guarantees that my advice will work. Learn more

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gka73
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Re: Keeping emails

Thanks, Im going archive my emails anyway but it wont log in to emails at the moment via my computer as I keep getting the

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Graham_A
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Re: Keeping emails

You may need to use an email client such as Thunderbird to access the account.  Webmail access often closes before 90 days have passed.

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Graham

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media, I'm a VM customer. There are no guarantees that my advice will work. Learn more

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