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Eoj
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Keep getting "Your e-mail server rejected your login, using outlook version 13" on windows 7

Hi

So yesterday all of the sudden, my wife keeps getting  "Your e-mail server rejected your login, using outlook version 13" on her windows 7 laptop.
She can send and receive using the web version at "https://mail2.virginmedia.com",  so it appears that her account credentials are working ok.

We have run virus/anti malware on the pc/laptop and Mac that use the internet in the house .The results where clean. We have checked to see if our public IP address is blocked using https://mxtoolbox.com/    with the following results LISTED SORBS DUHL &  LISTED Spamhaus ZEN . According to the Virgin's help page this is normal.

So I've setup logging in outlook and got the following


2020.08.05 20:10:08 SMTP (smtp.virginmedia.com): Port: 465, Secure: SSL, SPA: no
2020.08.05 20:10:08 SMTP (smtp.virginmedia.com): Finding host
2020.08.05 20:10:08 SMTP (smtp.virginmedia.com): Securing connection
2020.08.05 20:10:08 SMTP (smtp.virginmedia.com): Connected to host
2020.08.05 20:10:08 SMTP (smtp.virginmedia.com): <rx> 220 know-smtprelay-3-imp cmsmtp ESMTP server ready
2020.08.05 20:10:08 SMTP (smtp.virginmedia.com): [tx] EHLO userPC
2020.08.05 20:10:08 SMTP (smtp.virginmedia.com): <rx> 250-know-smtprelay-3-imp hello [x.x.x.x removed], pleased to meet you
2020.08.05 20:10:08 SMTP (smtp.virginmedia.com): <rx> 250-HELP
2020.08.05 20:10:08 SMTP (smtp.virginmedia.com): <rx> 250-AUTH LOGIN PLAIN
2020.08.05 20:10:08 SMTP (smtp.virginmedia.com): <rx> 250-SIZE 52000000
2020.08.05 20:10:08 SMTP (smtp.virginmedia.com): <rx> 250-ENHANCEDSTATUSCODES
2020.08.05 20:10:08 SMTP (smtp.virginmedia.com): <rx> 250-PIPELINING
2020.08.05 20:10:08 SMTP (smtp.virginmedia.com): <rx> 250-8BITMIME
2020.08.05 20:10:08 SMTP (smtp.virginmedia.com): <rx> 250 OK
2020.08.05 20:10:08 SMTP (smtp.virginmedia.com): Authorizing to server
2020.08.05 20:10:08 SMTP (smtp.virginmedia.com): [tx] AUTH LOGIN
2020.08.05 20:10:08 SMTP (smtp.virginmedia.com): <rx> 334 VXNlcm5hbWU6
2020.08.05 20:10:08 SMTP (smtp.virginmedia.com): [tx] **** removed
2020.08.05 20:10:08 SMTP (smtp.virginmedia.com): <rx> 334 UGFzc3dvcmQ6
2020.08.05 20:10:08 SMTP (smtp.virginmedia.com): [tx] ***** removed
2020.08.05 20:10:13 SMTP (smtp.virginmedia.com): <rx> 525 5.7.13 Authentication Denied (VM305)

So any clues ?

My wife has just a new job, so its a pain in the bum at the moment as she mail "stuff" to HR ect

Thanks

Joe

 

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Anonymous
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Message 2 of 11
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Re: Keep getting "Your e-mail server rejected your login, using outlook version 13" on windows

are you still a virgin media broadband customer
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Eoj
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Re: Keep getting "Your e-mail server rejected your login, using outlook version 13" on windows

Hi 

Yes we are still broadband customers.

Thanks

Joe 

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HowardML
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Message 4 of 11
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Re: Keep getting "Your e-mail server rejected your login, using outlook version 13" on windows

Well done on getting the Outlook log. The answer to your issue is staring you in the face if you only but knew it. There is a VM305 error at the end of the log. This means that VM is refusing to relay e-mail sent from the Hub's public IP address. It only means that and nothing else.

This is because VM have check outgoing mail against the blacklists at Spamhaus and your IP address is in the SBL CSS list which means that spam has been detected as coming from your IP address.

That means you have a spambot somewhere on your system. Spambots have  a tendency to come alive and go to sleep from time to time and as a result the listing on Spamhaus drops off and is revived appropriately.

Common causes - you have jail broken Amazon Firesticks with unauthorised software on your system or you are using the free version of HOLA's VPN. The latter is a really a peer to peer networking system that is known to be compromised and is used to send spam.

As the spambots access port 25 quite independently from your e-mail program you never see or know about the spam.

Time to read this:

https://community.virginmedia.com/t5/Security-matters/Searching-for-Spambots-on-your-network/td-p/40...



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Eoj
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Re: Keep getting "Your e-mail server rejected your login, using outlook version 13" on windows

Hi 

doing the reading the bit I’m stuck on is the telnet bit , I’m getting could not open connection to host 

thanks

joe 

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用心棒
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Message 6 of 11
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Re: Keep getting "Your e-mail server rejected your login, using outlook version 13" on windows

Did you include the port number at the end?

telnet smtp.blueyonder.co.uk 25

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Eoj
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Message 7 of 11
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Re: Keep getting "Your e-mail server rejected your login, using outlook version 13" on windows

Hi

got it working now

thanks 

joe

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Eoj
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Message 8 of 11
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Re: Keep getting "Your e-mail server rejected your login, using outlook version 13" on windows

Getting more confused.

Just rechecked using https://www.spamhaus.org/query & we are on the PBL list only .

I know that the outlook log shows that we have a "Wee spamBot" hiding somewhere, when I find it going to stuffed and mounted 

thanks 

Joe 

 

Screen Shot 2020-08-11 at 6.08.22 pm.pngScreen Shot 2020-08-11 at 6.13.48 pm.png

 

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Message 9 of 11
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Re: Keep getting "Your e-mail server rejected your login, using outlook version 13" on windows

Hi Eoj,

 

One of the devices at the property has a virus that the PBL is advising of.

 

This is what will be causing the emails to not send.

 

Please do a full virus scan on each device, and a factory reset on anything you can't perform a scan on, like a Kindle or Fire stick for example.

 

Once this has been done it can take up to 24 hours for the emails to start working again.

 

Alex_Rm

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Message 10 of 11
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Re: Keep getting "Your e-mail server rejected your login, using outlook version 13" on windows

Hello @Alex_RM 

The PBL list doesnt mean that you have a virus everybody who has a dynamic IP address is on that list, the list that is of concern is the SBL.

Regards Mike

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