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Keep getting - Your mailbox is not available at the moment.

Joining in

I haven't been able to access my email for a few days now and I just keep seeing the ''Your mailbox is not available at the moment'' message.

I successfully changed the password on, however I am only able to access my virgin account, not my email.

I phoned customer support and unfortunately they were no help. They claimed they could access the email account with the password I changed it to on the site, but I keep getting the message.

Any help with this would be greatly appreciated.


Forum Team
Forum Team

Hi Channel3,

Thanks for posting and welcome to our community 😊

Sorry to hear you're having some issues accessing your email account, so I can help I've popped you over a private message (top right)