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jandacooper
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Just one of my Ntlworld email accounts will not login

I have put in the correct password as requested, not recognised. My others work fine - any suggestions?

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coenoby
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Re: Just one of my Ntlworld email accounts will not login


@jandacooper wrote:

I have put in the correct password as requested, not recognised. My others work fine - any suggestions?


I see from your previous posts regarding email issues that you use an iPad amongst other devices to manage you emails so is that error being reported by am email app rather than directly from the Virgin Media webmails service?

Email apps seem to default to reporting a password error when they fail to connect so I would try signing into the email account via VM Webmail https://mail2.virginmedia.com/ if you have not already done so and see what that reports.

If it comes back with "Mailbox unavailable...................try again in an hour" try following VM's advice from here https://community.virginmedia.com/t5/Email/Email-accounts-locked-mailbox-unable-unable-to-access-ema... 

Coenoby

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Ashleigh_C
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Re: Just one of my Ntlworld email accounts will not login

Hi there @jandacooper

 

Thank you so much for your post and I am so sorry to hear that you have had this experience with your email! 

 

Can I ask if you have been able to follow the excellent advise provided by @coenoby

 

Thank you.

Ash_C
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jandacooper
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Re: Just one of my Ntlworld email accounts will not login

Thanks, before I needed to do anything else, this matter resolved itself. Your advice, however is very useful and I will doubtless refer to it again! Sorry for the delayed reply, I have been offline...
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jandacooper
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Re: Just one of my Ntlworld email accounts will not login

Just replied to this, helpful advice thank you both for responding.
Hayley_S
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Re: Just one of my Ntlworld email accounts will not login

Hello @jandacooper,

Thank you for the update on this, I am glad that it has now been resolved.

Many thanks,

Hayley
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