we left VM 2 years ago but retain the @ntlworld.com email addresses. 2 days ago, my wife found out that she was unable to send emails on her iphone (XR). Have tried going into VM website and log-in via there, but it is telling her that her password is incorrect, although she has never changed it.
she is able to send emails but not receive, getting message : ‘Cannot get mail, the user name or password for ntlworld is incorrect‘. This message also comes up on her iPad.
“we left VM 2 years ago but retain the @ntlworld.com email addresses”
I’m afraid you do NOT own the addresses. When you leave VM they remain VM’s property and they should have been closed down 90 days after you ceased to be a customer (that is what is in the Terms and Conditions you signed up to). VM’s track record in doing this is a bit hit and miss as your continued usage for 2 years proves.
You should copy any data you want to keep from all other addresses before they are also closed down.
In accepting the previous answer, we are still able to send emails from the address. Does this mean VM are in the process of closing down the email address (if so, is it normal practice to do so without advising to owner) or is the loss of incoming emails since Sunday just a blip that could be corrected. If the latter, how do we do this? Thanks