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mikes2400
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Message 21 of 26
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Re: Is this email real or not? From email@em.virginmedia.com

OFCOM are doing this to help people switch to CHEAPER packages - but Virgin are misusing this iniative to suggest MORE EXPENSIVE packages. Is that so difficult for you to understand? Maybe you think it is OK for Virgin to act AGAINSt their customer's interests rather than help them, as OFCOM wants.

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goslow
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Message 22 of 26
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Re: Is this email real or not? From email@em.virginmedia.com

There's no requirement for the provider to give you a cheaper package. You are most likely going to get a cheaper package by moving provider. The OFCOM requirements are outlined below. It uses the words 'best deals'.

https://www.ofcom.org.uk/about-ofcom/latest/media/media-releases/2020/companies-must-tell-customers-...

Further explained in the FAQs at the bottom of this article

https://www.cable.co.uk/providers/guides/end-contract-notifications/

The initiative kicked off around Feb 2020 which is why you are receiving the notifications from that point forward advising you that you are 'out of contract'. You would have been 'out of contract' before this but there was previously no obligation to tell you. I received such a notification in Jan 2021.

It mentioned that my contract had ended and what I was paying monthly. It advised I might get a better offer with another provider. It listed two comparable current packages at comparable prices. I was offered a cheaper price on a current package by a slight downgrade in services. It also advised what a new customer would pay for the same downgraded package.

I think for your argument to go any further you would have to find which packages VM currently have on offer, with comparable features to your existing package, which you have not been offered in the annual notification.

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mikes2400
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Message 23 of 26
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Re: Is this email real or not? From email@em.virginmedia.com

My contract has NOT ended - I am NOT out of contract so none of that applies. Since the email says I can do nothing and stay on my existing package if I want, that PROVES I can't be out of contract. Have you actually READ what I have posted - and understood it?

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goslow
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Message 24 of 26
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Re: Is this email real or not? From email@em.virginmedia.com

Last post from me on this ...

Have read your post(s) but your own view on whether you are 'out of contract' (or not) is somewhat irrelevant to the process that is taking place because OFCOM and VM deem that you are 'out of contract'. Hence you will be receiving the notifications each year telling you that from this point forward, as OFCOM requires.

You can let OFCOM know how you feel about the annual renewal notifications (and the 'out of contract' wording) by going to the bottom of this page ('Tell OFCOM')

https://www.ofcom.org.uk/complaints/complain-about-phones-or-internet-services/contracts

and use the link to the short monitoring form

albob
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Message 25 of 26
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Re: Is this email real or not? From email@em.virginmedia.com

VM have been using 'under hand' practices for years. They used to send out letters in brown envelopes and make the enclosed letter look like a bill, when really it was just an advertising leaflet.... (was many years ago tho'.....)

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ALF28
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Message 26 of 26
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Re: Is this email real or not? From email@em.virginmedia.com

I have had an email from virgin- on 4/11/21

Information on the new iPhone + competition

sent from-

email@em.virginmedia.com> Using CanopyDeploy 3

I presume it is genuine?

I also had a contract notice from this address which appears to be genuine and quotes my present package with alternatives.

alf28 

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