Virgin Media Community

[dazlicous]

not receiving emails ATM tried on VM wifi and 4/5G 

says email or password is incorrect which it’s not 

[dazlicous]

Seem to have sorted it 

had to delete the settings / mail account in mail on my iPhone / iPad and re add them for some reason 

[Steven_L]

Hey @dazlicous

Welcome to the community and thanks for your post about your email issues.

Sorry it has taken so long to get back to you and I'm glad that you have been able to get this resolved. Is everything still working for you right now?

Regards

Steven_P
 

[dazlicous]

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@Steven_L wrote:

Hey @dazlicous

Welcome to the community and thanks for your post about your email issues.

Sorry it has taken so long to get back to you and I'm glad that you have been able to get this resolved. Is everything still working for you right now?

Regards

Steven_P
 

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Thx for the reply Steven 

Yh it’s all good now, maybe they were working in the area coz my Hive was also down that day. strange how a delete and reinstall of email account fixed it on both devices. but no issues since 

[Steven_L]

Thanks for coming back to us @dazlicous and that's good to know that your email is back up and running.

That is strange how the removing and readding worked when I assume that none of your details had been changed.

Regards

Steven_L