Virgin Media Community

[markgrabiec]

Is there something wrong with ntlworld?   It's going round in circles - asking for password, enter password and round again.  

I'll stop trying for a few days if it's something in ntlworld.    Nothing has changed at our end but just won't receive or send emails 

[jpeg1]

Can you access by webmail at email https://mail2.virginmedia.com/.? 

[Kain_W]

Hi markgrabiec,

Thanks for your post and welcome to the community.

Sorry to hear that you're facing problems with signing in, as long as you still have an active Virgin account you should be able to gain access.

So we can investigate further however I've dropped you a PM.

The message will appear within the purple envelope icon.

Regards,

[markgrabiec]

I can't: I think the NTL account I have is a pre-web based hangover from before Virgin made me change to a virginmedia.com address years ago. I later found out it continued to work so used it as a second account with no issuesright up until the other day!  Run both through Windows live mail as I don't like the the virgin setup!

[Kain_W]

Thanks for your cooperation over PM markgrabiec,

I'm glad you were able to resolve this matter.

Do pop back up to our team if you require further assistance.

All the best,