Virgin Media Community

[careandshare]

Hi, 

I have recently set up a new virgin email and have added it to my outlook app on  my mobile and laptop.

It works fine on the laptop.

However, on mobile, it is hit and miss! At first, all emails were received with no issues. Then I realised that I was seeing more emails on my laptop than on mobile and it seems there is a single email notification coming from an online form called 123 formbuilder that will not go into my inbox on  mobile, even though it is there on my laptop!

If I forward the email in order to reply to the person filling in the form, any reply from them works on both mobile and laptop. 

All other emails also work on both! 

I have uninstalled and reinstalled several times, sometimes the emails come through for a while then stop, other times they just don't come through.

This is now driving me mad!

Any suggestions from you clever people please?

I am even considering giving up and changing the email to one in outlook lol.

[apcyberax]

if you are setting a new email don't use a ISP email.
YOu'll lose the address if you leave VM.

VM email is free. poor spam filtering.

Use something not isp linked like gmail

[careandshare]

I'd rather fix the virgin email because the email address being used for a Help Bank that we run from home, so several people are already using it!

[Corey_C]

Thanks for your post and welcome to the Community Forums, careandshare,

Sorry to hear that you are having email issues. Is the mobile email configured for POP or IMAP? You can find out more here: https://www.virginmedia.com/help/services-support/email

Could it also be that the email is being forwarded to your spam or junk folder?

Cheers,

Corey C