Virgin Media Community

[ChasDrown]

My incoming emails to my blueyonder a/c are suddenly being rejected. I can still send from this account and have changed none of the settings for some time (years). My spam and junk settings are working OK.

[用心棒]

Check:

• sign into webmail
• select ☰ > Settings > ▸ Email
• select Filter Rules and confirm there are no unexpected entries listed
• select Blacklist and confirm there are no unexpected entries listed

Should that not help then please post a more complete description of the issue and (appropriately redacted) error / warning messages seen.

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[Paulina_Z]

Hi @ChasDrown.

Welcome to our Community Forums! Thank you for your first post and I'm sorry to hear that you're experiencing some issues with your email at the moment.

Can you tell us if @用心棒 's advise was helpful? Were you able to resolve your issue with the steps that they outlined? 

Please let us know if you need any further help with this query.

Thanks! 🙂

[ChasDrown]

Advice made no difference, but the problem seems to have been corrected after I deleted my a/c and reinstalled as POP3.

Still seems to works after reverting back to IMAP.    Mysterious, but at least it is working (for now!!)