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Incoming emails not arriving

On monday morning I sent about 80 emails to various people - all individual emails, but many to businesses with autoreply switched on because of temporary closure. Some were to people I haven't messaged for a while and had 2 email addresses for them - I sent to both so probably got bouncebacks too.

By monday afternoon I stopped receiving emails - I assume they have been blocked due to this?

On tuesday it was back to normal, but some important emails I was sent on Monday have not arrived and I need to find them.

They arent in spam etc. I have no idea how to get these emails. Anyone help?

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Message 2 of 14
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Re: Incoming emails not arriving

Hello

Your sent mails will not be in the Spam folder but should be in the Sent folder, if they are not there look in your Outbox, you can also check on the webmail at https://my.virginmedia.com/my-apps/email/mailbox for them in the Sent / Outbox folder.

Regards Mike

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

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Message 3 of 14
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Re: Incoming emails not arriving

Thanks! Yes I can see all my sent emails, that's not a problem.

But after all the sending I did not receive any emails at all for more than 12 hours - not replies, autoreplies, bouncebacks - nothing. I know for a fact that at least 2 people emailed me in that time and showed me their emails in their sent items - but never arrived to me. 

I am assuming that sending these 70 or so emails somehow broke a rule and my account was blocked. Its back to normal now. The trouble is I really need to access the replies sent to me in this time, and some other emails which were just sent (rather than replies to the 70) they havent arrived at all. I thought they might all arrive after my account went back to normal, but they havent.

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Message 4 of 14
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Re: Incoming emails not arriving

Hi Lou72,

 

 

Thank you for reaching out to us in our community, I am sorry to hear you have been unable to access your email account ,so I can help with this, I will send you an invite into a private chat, I will send this shortly, please click on the purple envelope to accept.

 

 

Regards

 

Paul.

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Message 5 of 14
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Re: Incoming emails not arriving

Thanks!

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Message 6 of 14
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Re: Incoming emails not arriving

Hi,

 

I appreciate your worries, I work for Virgin Media, you can find mor information on the good folks to know bit of the forum.

 

Regards

 

Paul.

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Message 7 of 14
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Re: Incoming emails not arriving

Cool, thanks - I've only just joined the forum so not really looked round properly

Got to use the computer for homeschool now but will get back to you later!

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Message 8 of 14
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Re: Incoming emails not arriving

HiLou72,

 

 

Thanks for your details, I have reset this for you, please try again and then change the password so this doesn't happen again.

 

 

Regards

 

Paul

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Message 9 of 14
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Re: Incoming emails not arriving

I havent sent you any details yet! Did you mean this message for someone else?

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Message 10 of 14
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Re: Incoming emails not arriving

Hi Lou72,

 

As we don't need to clear security to fix this issue I have done this for you.

 

Regards

 

Paul.

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