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Djakarta
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Incoming Email Bounce Notification - Blocked Unsubscribed Notification NEW THREAD

Now then,

I have exactly the same problem as previous posters - and i have been through all the replies referring to such on the above - original thread - and in "How to resubscribe to e-mails" thread.

I have accidentally "unsubscribed" by hitting the unsubscribe button as described by others.

I have contacted the organisation - several times - and they assure me that I am on the list and that the relevant e-mails have been sent. However no e-mail arrives.

I like to think I know a little bit about this sort of thing so had already gone through the blacklist, filtered list etc. before looking at the forum: looking through the replies here I can see no solution. AND Now I am beginning to get a bit annoyed !

Thing is it is my sons school whose e-mails are not coming through and you can probably imagine that is not exactly convenient - and the school admin are beginning to get a bit annoyed with me for continually asking for info I should already have and for asking to check again that I am on the list. etc blah blah blah.

It's not quite a rant - but nearly is

Has anyone got an answer?

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用心棒
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Re: Incoming Email Bounce Notification - Blocked Unsubscribed Notification NEW THREAD

As far as I know the unsubscribe button simply automates the compose and sending of an unsubscribe email which can be found in your Sent folder if successfully sent. The newsletter's email address is not added to a deny list or filtered, as you have confirmed, nor is there any server side processing to block its delivery to your Inbox in future (AFAICS).

If the underlying newsletter service provider can be determined you maybe able to validate your subscribed status. To determine this review the email's source text by:

  • signing into webmail
  • select a newsletter
  • within its header area select > View source
  • search the text for X-Report-Abuse or X-Mailer for clues to the underlying newsletter service provider

Alternatively, request the school provide data from their server logs showing delivery of the newsletter email from their server to Virgin Media's server to enable the latter to troubleshoot the issue; only exchange that information with the forum team via private message if requested.

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Djakarta
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Re: Incoming Email Bounce Notification - Blocked Unsubscribed Notification NEW THREAD

Hi,

Many thanks for that - I had actually wondered if it would come down to the schools service provider and not the school itself.

I'll follow up and let you know the results.

 

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Lisa_CC
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Message 4 of 7
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Re: Incoming Email Bounce Notification - Blocked Unsubscribed Notification NEW THREAD

Hi Djakarta,

 

Did you manage to get more details and especially any logs and full email headers of the emails they've sent you as suggested by @用心棒 ? Once we have them we'll be able to see what's happening.

 

Thanks,

 

Lisa

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Djakarta
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Re: Incoming Email Bounce Notification - Blocked Unsubscribed Notification NEW THREAD

Hi Lisa,

It's been a while ☺. Various other (current) issues getting in the way.

Following the advice I have just sent a support request - including a copy/paste of the source info for the e-mail - to "Scholarpack" who do the schools admin package. Having looked through their FAQs it would seem the unsubscribe button  would have most likely led to my address being suppressed somewhere on their system.

I'll let you know of any feedback

Regds

Djk

 

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Paul_DN
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Re: Incoming Email Bounce Notification - Blocked Unsubscribed Notification NEW THREAD

Hi Djakarta,

 

Thank you for coming back to us, have you found anything further out your end?

 

Regards

 

Paul.

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Djakarta
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Re: Incoming Email Bounce Notification - Blocked Unsubscribed Notification NEW THREAD

Hi Paul, - and everyone else who commented thks.

(Sorry should have put something up earlier ☺.)

Indeed, I had this reply from Scholarpack customer service within about 6mins of sending my request: -

"I've gone into the system and removed you from the unsubscribe list, you'll now be able to receive emails again - this can take up to 24 hours but usually doesn't !"

So confirming the unsubscribe message had stopped mails coming through from the software providers mail host,  as suggested by the Community team.

(Haven't had any e-mails sent to test this yet tho)

I am just a bit disappointed that the administration at the school weren't able to sort this.

Regards & Thks Dj

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