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CraigCR
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Inbox unavailable.

My inbox is unavailable, I’ve tried from phone, iPad, browser, nothing works. Going on holiday tomorrow and can’t access information! 

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CraigCR
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Re: Inbox unavailable.

Changed my password and still not working. 

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John_GS
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Re: Inbox unavailable.

Hi CraigCR

 

Thanks for posting and welcome to the community.

 

I'll send you a PM so I can assist further

 

Kind regards,

John_GS
Forum Team


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CraigCR
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Re: Inbox unavailable.

I’ve changed password again and seems to be working now. 

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John_GS
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Re: Inbox unavailable.

Glad to hear sorted, 

 

Is this an email address that's linked to an active Virgin Media account?

 

If not and you have an active account, please let us know as we can potentially do a Move and Transfer of this account for you to keep it on the active account.

 

If not and you don't have one, then I'd advise to back up everything asap and migrate contacts across etc to a new email, as it's an orphaned account that should be deleted as per the terms and conditions. 

 

Do let us know if the first one though and we can assist further 🙂

 

Kind regards,

John_GS
Forum Team


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CraigCR
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Re: Inbox unavailable.

Yes it’s an active Virgin media account. 

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John_GS
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Message 7 of 11
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Re: Inbox unavailable.

Thanks and when you log in to your online account it's there?

 

Kind regards,

John_GS
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Need a helpful hand to show you how to make a payment? Check out our guide - How to pay my Virgin Media bill

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CraigCR
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Re: Inbox unavailable.

Yes it’s there. 

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Zach_R
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Re: Inbox unavailable.

Hi @CraigCR,

Thank you for confirming. I'm glad to hear that this is all sorted for you now.

Please do let us know if there's anything further that we can help you out with.

Thanks,
 



Zach - Forum Team


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Tina723
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Message 10 of 11
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Re: Inbox unavailable.

Hi, 

I am having trouble accessing my Virgin Media Email- I have changed the password but it’s still coming up with the message that my account is unavailable. 

Could I please have some assistance with this? 

Thank you 

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