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In sync options what is my password

KHirst
Joining in

Still getting message that credentials are required

 

1 REPLY 1

Robert_P
Forum Team
Forum Team

Hello KHirst

 

Sorry to hear you're still experiencing issues accessing your email account. Can you try the following for us please:

 

  • Sign in to My Virgin Media
  • Go to Account settings, then Account details
  • Tap Manage next to Manage your Virgin Media Mail app password under Virgin Media Mail
  • Then, under Virgin Media Mail app password tap Get password
  • Continue the flow and a new secure password will be generated, and the mailbox unlocked
  • Update any third-party apps that may be use to access your Virgin Media Mail emails with this new app password.

Thanks

 

Rob