Hey @trudderham,
Welcome back to the community and thanks for getting in touch with your email issues.
Are you currently an active customer with us at the moment or have you left our services recently?
Any email address that you have with Virgin Media will be closed 90 days after your services are disconnected. This can be found in more detail in section D here and in the
section titled 3. You’ll lose access to your Virgin Media Mail service on this page here.
Regards,
Steven_L