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jd030d9363
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Im on Abuse Blacklist and unable to send NTLWorld emails

Hello i have been added to the abuse blacklist as per error message below, can somebody contact me to resolve please or is there  support person\group i need to contact. It stopped working last week so i can no longer send NTLWORLD email messages, i can receive email ok still . im using Outlook 2010 email client on my PC    

many thanks


Task 'jd********@ntlworld.com - Sending' reported error (0x800CCC67) : ' The server responded: 421 csmtp4.tb.ukmail.iss.as9143.net cmsmtp Sorry your IP 86.**.***.** is active in our local abuse blacklist. Contact Virgin Media abusedesk for delisting requests.'

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Martin_N
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Re: Im on Abuse Blacklist and unable to send NTLWorld emails

Hi jd030d9363,

 

Thank you for your post and welcome to the community. 

 

I'm very sorry to hear about the issue with the email address. 

 

I have been able to locate your account.

 

What I will do is private message you so we can look into this. 

 

^Martin

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