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Gareth_L
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Message 11 of 45
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Re: IP Blacklisted can't send emails

Hello Eponemuss

I am more than happy to take a look at this for you 
I will need to send you a private message to pass security 
If you can check the purple envelope top right of your screen that would be great 
Regards     
Gareth_L

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Gareth_L
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Message 12 of 45
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Re: IP Blacklisted can't send emails

Hello Eponemuss

Thanks for those details 

I have checked here  and nothing is showing as being black listed 

How are you sending emails, By webmail or though a client like Outlook 

Gareth_L

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Eponemuss
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Message 13 of 45
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Re: IP Blacklisted can't send emails

Hi Gareth. We use a combination of methods including Outlook, and iOS Mail

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Gareth_L
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Message 14 of 45
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Re: IP Blacklisted can't send emails

Thanks Eponemuss

And all these methods fail when trying to send Mail 

Do you get any error message or a VM504 error number 

Gareth_L

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Eponemuss
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Message 15 of 45
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Re: IP Blacklisted can't send emails

Yes, they all fail.

latest error message from within outlook was as follows. 41B77110-846E-43AA-A107-46CF1093DA7F.jpeg

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Eponemuss
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Message 16 of 45
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Re: IP Blacklisted can't send emails

Just received this message from within iOS Mail.485908CA-20B5-43B2-82BC-10CA2BCCEBE0.jpeg

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Eponemuss
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Message 17 of 45
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Re: IP Blacklisted can't send emails

Followed by this one when I hit ‘repair’ message.

E715E115-BC09-4812-A201-DA7705DE102C.jpeg

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ravenstar68
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Message 18 of 45
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Re: IP Blacklisted can't send emails

@Gareth_L 

While the suggestion to use MXTOOLBOX is merited - the problem is that it only uses those blacklists it knows about.

The wording of the error would suggest that the blacklist in use is not found there, but instead is a blacklist managed by VM's security team to protect the integrity of the outbound servers.

Tim

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

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Eponemuss
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Message 19 of 45
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Re: IP Blacklisted can't send emails

One more thing to note is that it is only a problem on wifi. If We send from my iPhone in iOS Mail it works. 

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Gareth_L
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Message 20 of 45
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Re: IP Blacklisted can't send emails

Thanks Eponemuss

I'm just waiting for the images to be uploaded from our side 

Gareth_L