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IMAP Mail failing and no password reset possible

Tuning in

I can't use a account via IMAP and now cannot reset the password with this error


You can't use that password. Please choose another


Can someone help with how to  resolve?




Tuning in

After reading a lot of people's other posts on this, I'd add the following:

1. I am a Virginmedia customer, but the mail address which is failing ( with IMAP is linked to a different VM account which was closed down years ago
2. I can't add the failing account to the "live" Virginmedia account, and I don't want to lose the information in that mailbox
3. Using the CURL command in other posts, I see a VM304 authentication error

How can I link the account to the live account and restore service to the mailbox using IMAP - I don't want to be restricted to webmail only

Happy to provide the account information and eMail addresses to those who can assist

Thanks in advance

Hi Withy,

A warm welcome and thanks for posting on our community forums. We can certainly take a look into this and see if there is anything we can do.

As this email address is no longer linked to any active account, this is usually known as an orphaned email address.

I will pop you over a private message to take some details, please click on the purple envelope to accept the chat.

Kind regards Jodi.