I wish to delete my old virgin.net email account

[Lodekka]

In 2019 my email account was made inaccessible to me by Virgin. I think they wanted to do away with the old virgin.net accounts. My wife's was also taken from her. We were annoyed by this and had to go through the business of creating new email addresses and letting everyone know, etc. Anyway, we assumed that our old addresses would be dead, meaning that emails sent to them would ping back to the sender. This was the case with my wife's address, but not mine. I am unable to access the account online, but it is apparent that emails are still being sent there, and I don't like that I can't reply. Occasionally colleagues as me why I haven't replied to their emails, and it turns out they'd sent it to the virgin.net address. Annoying and costly for me, as I've missed out on paid work. 

Anyway, is there a way the address can be rendered inactive/dead without me being able to sign in? I haven't been able to get into it for a long time, and the relevant email webpage says to 'try again later', and has been saying that for over a year now!

I'd be grateful for any advice. 

[Chris_W1]

Hi Lodekka, thanks for the message and this usually happens with inactive accounts as the email will only work with an active service. We will be able to purge this for you by means of raising an IT ticket. I will send you a private message so that this can be looked into further. Chris . 

[enforcer2067]

Hi I also have the same issue Ive had the Virgin.net email address for over 20 years, and I cant log in any more, I still get emails forwarded but everytime I try and log into the Virgin Site or try to access it I get page can not be displayed, I think the account may have been compromised as well, Can someone please message me to get this account either deleted or tell me how I can log into it, thanks

Matt

[Steven_L]

Hey enforcer2067,

Welcome to the community and thanks for taking the time to post here on the forums.
I’m sorry to hear of the issues that you’re having with your NTL world account, I would be happy to take a further look into this for you but first I would need to confirm a few details via private message, please look out for my message and we can get started.
Kind Regards,
Steven_L

[Bristol69]

Hi Chris. I hope you had a good Christmas. I have scrolled through the forums, and would like your assistance please. I have an very old virgin.net account that I haven't used for years because it got hacked. I have been advised recently (in fact several times) by Experian that the email address is being used by hackers and they have advised me to delete it altogether. It's not been used for many years. Are you able to help me close and delete this email address please? I get lots of phishing emails (usually from the States) and although I delete them, it would be much more convenient if the email address was deleted altogether. 

Many thanks and regards.

[Molly_T]

Hi Bristol69 👋 welcome to the community! Thank you for joining the thread and raising this to us. 

So sorry to hear about these issues with your old virgin.net account. 

We can help get this deleted for you, just need to confirm a couple of details via PM to do so. I will do this for you now - you can find the PM in the top right corner of the page in your Inbox. 📩 We can then return to this public thread with another update when possible. Thank you for your patience in the meantime!

Wishing you all the best. 🌞