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I want to delete my old ntlworld email as it has been hacked

I have tried to get in touch with Virgin but it is impossible to get a decent answer. I have an old ntlworld email which I no longer use to send messages and I have been hacked and I am receiving lots of scam emails. Can somebody help me to delete this account please?

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Re: I want to delete my old ntlworld email as it has been hacked

Hi Mblack,

 

Sorry to hear that your old email has been hacked. We can get it deleted for you however please note that once deleted, we won't be able to to re-activate it . Also can you confirm whether the email is linked to an active Virgin Media account?

 

Thanks,

 

Lisa

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Re: I want to delete my old ntlworld email as it has been hacked

Hi Lisa,

I have changed my email on my profile the other day to an outlook account. I have a live account for my Broadband. Does this help

 

Mike

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Re: I want to delete my old ntlworld email as it has been hacked

Lisa

Just looked at my email account and seen that your reply came through on the ntl account rater than the outlook account. Not sure why

 

Mike

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Re: I want to delete my old ntlworld email as it has been hacked


@Mblack wrote:

Lisa

Just looked at my email account and seen that your reply came through on the ntl account rater than the outlook account. Not sure why

 

Mike


When you state you have changed your email on 'my profile' do you mean on your My Virgin Media profile or your Community Profile?  The two are not linked and notifications from this community go to the contact address set in your community profile.

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Graham

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media, I'm a VM customer. There are no guarantees that my advice will work. Learn more

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Re: I want to delete my old ntlworld email as it has been hacked

You are right - the email on my community account is my ntlworld email

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