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ngc1967
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I want to delete my Virgin.net email account as it is still open and has been hacked

on ‎07-02-2023 17:28

I still have a virgin.net email address which has been hacked recently and there is nothing I can do about it as I don't have a current Virgin Media account and can't get access to the virgin.net account to change the password.

I want to delete my account but I don't know how to do it apart from posting a message here and hopefully someone from the Virgin Media Customer Services team will respond back.

I did PM a Customer Service team member and was politely told not to go down that road and that I should have posted a thread instead.

Please can someone help me?

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Graham_A
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Re: I want to delete my Virgin.net email account as it is still open and has been hacked

on ‎07-02-2023 17:46

@ngc1967  A member of the VM Forum Team staff should be able to help you with this when they reach this thread.  It may be later today or tomorrow.

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Graham

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media, I'm a VM customer. There are no guarantees that my advice will work. Learn more

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Travis_M
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Re: I want to delete my Virgin.net email account as it is still open and has been hacked

on ‎07-02-2023 17:57

Hi @ngc1967 

 

Thanks for posting on our community forum and sorry to hear about the issue with your email

 

I am going to drop you a private message now to collect some more information and have this resolved, please keep your eye on your inbox for a message from myself

 

Regards

Travis_M
Forum Team



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