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I think my email has been hacked

Morning 

I can’t seem to log into my email account it’s saying we don’t recognise the email or password .which I know are both correct.tried resetting password and it’s saying my answers are wrong again I know they are right 

any help recovering my account would be great 

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Re: I think my email has been hacked

Just to add it’s also a ntlworld email address 

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Very Insightful Person
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Re: I think my email has been hacked

Is this the same address that you had problems with last month?

If so it has probably been locked again by VM for security purposes.  The VM Forum Staff will be able to check the status for you when they reach this thread.

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Graham

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media, I'm a VM customer. There are no guarantees that my advice will work. Learn more

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Re: I think my email has been hacked

Yes it is Graham

It’s  been one thing after another  since returning from turkey and using the WiFi I’m having to change my passwords on everything it’s been a nightmare 

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Re: I think my email has been hacked

Thanks for the pot SharonWillox, we can pass security over private message and take a further look at this for you.

 

Thanks, Emily.

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