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qweet
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I still can't create new email, year after year.

This has been broken for years. I am paying for something I am not receiving.

I try and make a new email/account.

lets say I chose  newaccount@virginmedia.com

email is checked and is available to be used by the virgin computer.

i click "confirm"

" OOPs something is broken! were sorry this isn’t the page you wanted"

I then go back and try and get that same email seconds later.

and it is then taken!  

options below say

newaccount1@virginmedia.com

newaccount2@virginmedia.com

newaccount3@virginmedia.com

even if i choose hippoflipoflopowentandboughtsomejamo12653@virginmedia.com, the same will happen, it is available and then taken by the broken system.

This has happened so many times. All the emails that are relevant to my name, home, interests, business that 'were available' are gone as a result of this broken system.

when I click confirm they are taken away and the system loses them somewhere and then says i then need to add a 1 2 or 3 on the end. And I can't even have those..as it will say "Oops sorry...." again.

I have been here since blueyonder, near 20 years?

I can't get a virgin email.

virgin keep upgrading me and charging me more and more each year. I don’t need 100+ mbs!!! I am charged near £46 a month.

But to stop them over charging me, because I never signed up for such a speed, I have to sign a new contract and be trapped for 12 months, even though I have been loyal for near 20 years.

And I cant even get a virgin email or virgin account!!

It is very frustrating as I am paying for something that I need, and I have not been receiving the account creation service for years!! Actually for the entire time virgin took over blueyonder. I have one a blueyonder account I am supposed to be allowed 9 accounts.

In all seriousness how can this still be broken year after year?

I am, of course, not annoyed at the people in the forum, I am just annoyed that I can't get the service I need and have been paying for so long.

Thanks for reading!

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Martin_N
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Re: I still can't create new email, year after year.

Hi qweet,

 

Thank you for your post. I'm very sorry to hear about the issue you're having.

 

Can you confirm has this been tried on different web browsers? And on different devcies?

 

^Martin

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qweet
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Re: I still can't create new email, year after year.

Hello

Thanks for your reply.

I have used different devices, browsers, IP's, different hubs. For near ten years, no change . 

I still get: " Oops, something's broken We're sorry this isn't the page you wanted."

so cannot make a virgin account. even though i am on Virgin. 

This happened when blueyonder became virgin.

I had to  hire my own server/host space and a website due to this.

I reported this a few times. no one at virgin has given a fix, however, virgin keep putting the cost up.

Thanks for any help you may offer.

 

 

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Martin_N
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Re: I still can't create new email, year after year.

Thank you for that information. 

 

What I am going to do is private message you so I can get some details concerning this. 

 

Then we can get this raised over to our IT Team so this can be investigated for you. 

 

^Martin

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