Virgin Media Community

[JanLM]

I have an old ntlworld email account which I believe has been hacked. I have moved all my important accounts away from that email address but can no longer access it and don't appear to receive emails from it anymore.  I would like to delete it all together? Thank you

[Akua_A · Accepted solution]

Hi @JanLM 

Welcome to our community forums and thank you for your first posts.

Sorry to hear that your email may be hacked. We can understand your concern and want to best help. I have sent you a private message to further look into this for you. Please look out for the purple envelope and provide a response when you can. 

Thanks,

[Pip79]

Hi there. 

I've also got an old ntlworld email that has been hacked and I need to delete it.

Please can someone help me?

Thank you! 

[Kath_F]

Hi Pip79, 

Thanks for taking the time to contact us via the Community. It's lovely having you on board with us in the Forums. ⭐

We can certainly take a look at getting this email address deleted for you but in order to do that I will need to confirm some information with you to pass security. 

I have sent you a direct message to allow us to do this with you in a private space. Just click on the little envelope at the top right-hand side of the page to access your inbox.

Thanks, 

[Kath_F]

Hi Pip79, 

Thanks for sticking with me via private message. 

It's no worries and I'm glad Steven is on the case. If you have any further issues with anything - you know where we are 🙂

Many thanks,