I need to delete my email account and I’m not a customer anymore

[kentblade]

It is an old blueyonder email and is hacked 

[Graham_A · Accepted solution]

The VM Forum Team should be able to help you with this when they reach this thread in a day or so.

[Steven_L]

Hey @kentblade,

Welcome to the community and thanks for taking the time to post your issue on the forums.
I’m sorry to hear of the issues that you’re having with your old Blueyonder mailbox being hacked.

I would be happy to take a further look into this for you but would need to confirm a few details via private message, please look out for my message and we can get started.

Regards,
Steven_L
 

[Steven_L]

Thanks for confirming your details via private message @kentblade, I have raised this with our IT support team and I will be back in touch with you once the team advises that the email address has been removed from the system, it can take up to 5 working days but is often done sooner.

Regards,

Steven_L

[kentblade]

Still waiting!

[Kath_F]

Hi kentblade, 

Thanks for coming back to us on this. 

I'm sorry to hear the address is still active. We can certainly check this out for you but in order to do that I will need to confirm some information with you. 

I have sent you a private message regarding this and will investigate further once I receive your reply. Just click on the little plum envelope at the top right-hand side of the page to access your inbox.

Thanks, 

[Kath_F]

Hi kentblade, 

Thanks for your patience whilst I raised this. 

I have heard back from the team now to confirm that the address has been deleted. If you have any further issues, pop back and let us know. 

Many thanks,