@tonynault wrote:
Can anyone advise?
Edited to add.
You will see that Molly_G of the forum team almost beat me to it. So let her know the answers. 😏
You will see though that she has asked exactly the same two Well, 😉 rather than resurrect a year old thread which already has the green tick against it which shows it has been solved you would have done better to have started your own and given the details specific to your case.
You need to confirm:
1) That you know the account still exists.
If you're not sure, send a test email to it and see if you get a bounce back message saying that the username does not exist. If the account has been deleted you should get that message back within 5 minutes or so.
If the account no longer exists, then you reached the end of the road. Once it's gone, it's gone.
However, if it does exist then:
2) Are you still a Virgin Media Broadband customer?
If your are not then the only course open to you is to try to reset the password yourself. Use this link https://my.virginmedia.com/forgot-details/password then enter your old VM email address as the username and follow the prompts.
However, if you are still a VM customer then the Forum Team (VM employees) can take this up for you. They will reach this thread in a day or two.
In the meantime if you are still a VM customer you could try resetting the password yourself from the above link.
Hope that helps.
Coenoby
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