Virgin Media Community

[PaulBurton1]

I think my blueyonder account is compromised, I’ve logged onto Virgin media account and can see blueyonder email but cannot change details or edit .

[Graham_A · Accepted solution]

Strange. When logged in to your my Virgin Media account does the address concerned show under the My Profile or the Manage Accounts tab?

If you have previously changed your user login details that may be the reason as the password for the new username will now be set as the password for the primary blueyonder email address, if that was your previous username 

[PaulBurton1]

On my Virgin media website 

our loggin account is at the top and our area code etc 

We can change this password but this is a virgin password 

The blueyonder email on my profile part.

I can see it’s on there in a little box but it’s closed (not for opening.
just below it, it’s says other alternative

and it’s in there as well

as well as the original one which was supplied with blueyonder a mixture of letters and numbers which was then used to create  a more personal blueyonder email.

again .. none of these can be accessed on the virgin media app or my virgin media website to change the blueyonder password..

cheers

[Graham_A]

If the email address concerned is showing in the 'Virgin Media Mail' section of the My Profile page then it will use the same password as that set for the Username shown in the 'My Details' section at the top of the My Profile page.