@philelvy wrote:
Can you please check that my email is still available and let me know how to access it asap please
If you get the "mailbox unavailable" message it usually means the email account has been locked for some reason.
You may well be able to unlock and re-enable it yourself by resetting the password. You can do that by signing into the "My Virgin Media" account for that email address. Every VM email account now has its own "My Virgin Media" account whether it is your primary or a secondary email account.
Sign into the "My Virgin Media" account (not the webmail account) for that email address from this link https://my.virginmedia.com/home/signIn using that problem virginmedia.com email address and the existing email password.
Once you have signed in click on the "Account settings" tab and then the "Account details" tab. Scroll down that page and you will see a place to edit the password. Change the password to one you have never used before and then sign out. Then leave it at least 30 minutes before trying to access the email account.
Post back with how you get on.
Coenoby
I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more
Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks
