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AndyWoods1966
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I'm experiencing a 'mailbox unavailable' error when logging in.

Since setting up an e-mail account with Virgin Media approximately 2 years ago I have never been able to access my mailbox. I now want to start using Virgin e-mail address and I understand that in creating a new post on here the Virgin Team can do something to reset my mailbox(?)

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Lisa_CC
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Re: I'm experiencing a 'mailbox unavailable' error when logging in.

Hey AndyWoods1966,

 

Sure we can take a look at your email issue for you however may I ask whether you have tried a password reset on your email account? If you haven't managed to set up an email account or wish to create a new one, please see this link .

 

Please let us know how you get on so we can help.

 

Thanks,

 

Lisa

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AndyWoods1966
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Re: I'm experiencing a 'mailbox unavailable' error when logging in.

I have an email account and password set up.

I just cannot access the mailbox page.

 

Regards,

Andy

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Lisa_CC
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Re: I'm experiencing a 'mailbox unavailable' error when logging in.

Hi Andy,

 

I'm going to send you a Private Message so I can grab some details and pass security with you so I can have a nosey at what is going on with your mailbox. Please reply back to it so I can help.

 

Thanks,

 

Lisa

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