Virgin Media Community

[AndyWoods1966]

Since setting up an e-mail account with Virgin Media approximately 2 years ago I have never been able to access my mailbox. I now want to start using Virgin e-mail address and I understand that in creating a new post on here the Virgin Team can do something to reset my mailbox(?)

[Lisa_CC]

Hey AndyWoods1966,

Sure we can take a look at your email issue for you however may I ask whether you have tried a password reset on your email account? If you haven't managed to set up an email account or wish to create a new one, please see this link .

Please let us know how you get on so we can help.

Thanks,

Lisa

[AndyWoods1966]

I have an email account and password set up.

I just cannot access the mailbox page.

Regards,

Andy

[Lisa_CC]

Hi Andy,

I'm going to send you a Private Message so I can grab some details and pass security with you so I can have a nosey at what is going on with your mailbox. Please reply back to it so I can help.

Thanks,

Lisa