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I have forgotten my password for my secondary email account. Can you help? The only option is delete.

Just joined

I have forgotten my password or my secondary email account.  The only option i have is to delete the account not reset the password.  Can anyone advise me on where I go from here.  Many thanks.


Very Insightful Person
Very Insightful Person


Each email address now has its own My VM account

Secondary accounts changes now have to be made via the My Virgin Media account for the secondary email.

Sign into the account here: using the email address concerned and the current password. Once logged in click on Account Settings then Account details. You should now see the options to change password etc.

If that isn't available try

If no security answers have been set for the email address concerned then you will need to call in for support and select technical issues> email

As you have forgotten the password you will need to try the second step noted above.


I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media, I'm a VM customer. There are no guarantees that my advice will work. Please read the FAQs
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Forum Team
Forum Team

Hello ML911


Sorry to hear of the emails access issues experienced, we appreciate you raising this via the forums and welcome to the community.


We can see you have spoken to the team since posting, were they able to assist or the advice offered by Graham_A help to resolve this issue?


Let us know.