@DuncanLewis1 wrote:
Hi folks,
I got shutout of my Ntlworld email for no reason and have been advised to change the password. The account is not listed in my virginmedia email accounts elsewhere. I also use multiple devices for email access - all Apple (Mac, Iphone, Ipad etc). How do I go about changing the password? I appreciate I am going to have to do this on each device.
Thanks
If the email address concerned is not showing under the My Profile or Manage Accounts tabs when signed into your primary My Virgin Media account then you have an issue as the email address is not attached to your current VM broadband account.
You may find that you can change the password via the Forgotten Password link:
virgin-media-reset-username-and-password
If that option does not work then wait for the VM Forum Team to reach this thread and investigate further for you.
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GrahamI'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media, I'm a VM customer. There are no guarantees that my advice will work. Learn more
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