I get e mail from you but I cannot log in to my virgin account.
I tried to reset my password few times and still didnt work. I did pass my DOB and memorable question. it looked like I changed my password but still I cant log in
I tried to sign up but my email is already in your system.
Thanks for posting and welcome to the community.
My apologies for the online account issue.
I'll PM you now to assist further.
Need a helpful hand to show you how to make a payment? Check out our guide - "How to pay my Virgin Media bill"