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Duggan22
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I cant get into my ntlemails on my computer anymore. Only on my phone. Virgin doesnt recognise anything

I havent been able to access my ntl email account on my computer for the last couple of months. Virgin don't recognise anything I put in to try, and wont let me change my password either.

 

 

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Anonymous
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Re: I cant get into my ntlemails on my computer anymore. Only on my phone. Virgin doesnt recognise anythi

are you still a virgin media customer?
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Emily_G
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Re: I cant get into my ntlemails on my computer anymore. Only on my phone. Virgin doesnt recognis...

Thanks for the post Duggan22 and welcome to our community.

 

Is the email address in question attached to an active Virgin Media account? If so, if the primary email on the account you can reset this by resetting the My Virgin Media password, if a secondary email you can reset this in your My Virgin Media account on the manage mailbox section.

 

If it's attached to a closed account we're only able to ensure this is deleted as once an account is disconnected the email addresses attached should be removed within 90 days.

 

Let us know.

 

Thanks, Emily.