I cannot get into my emails.

[toncast]

Last night i was on the phone last night fo several hours. A female member of staff said that she could not solve the problem. So she passed me on to Gadget rescue. I was told straight away that there would be a charge for the service and that it would be £60. I was then passed by text link to the technician. He passed it on to someone else , they then by text I did not actually to speak to anyone by person and the text said that it was Virgin media to sort out. He gave me a phone number which was the old one and did not work.. I then eventually got back in touch with Virgin. The lady did try but she said that she was going off duty and could not do anymore . I am waiting for a call back this morning. . I have checked this morning and still not working on the emails. The only message |i am getting is that ntlworld account settings are out of date. i have tried to change them but not sure how to do it.  I have got work items to send including invoices and i am unable to continue. 

[Adduxi]

There is a new system in place for email authentication. You will need to generate a new password for your email account.

[toncast]

I have been on the phone to three different people this morning , they need a third party account to set up my emails back up. I do not know how to get an gmail account which is on my phone to my computer. i also do not know my password for gmail account. i am nearing 70 and have found the whole process very upsetting . Virgin media have been very unsupportive. I would leave but then i am never going to get this matter sorted.  

[Akua_A]

Hi @toncast 

Weclome back to our community forums and sorry to hear you have been having a difficult time when trying to make this change to your online account. We truly want to do our best to help regarding this. As part of recent changes, we would need you to use a third-party email to access your online account. To best help, I have sent a private message. Please keep an eye out for an envelope at the top right corner of your Forum page. Let me know if you have any issues locating this.

Thanks,