I started getting some strange emails asking if I had changed my password for a number of different sites I am on. The only thing I could think of that could be causing this was my ntlworld email address my be hacked.. I signed in to my virgin account and tried to change password and stupidly tried to change them on my phones too. I was unable to open emails in any device. I called 150 from my virgin landline and spoke to an customer service operator. I was told that there was not much he could do as it is an old account Surely that can’t be right?
I am at my wits end, and terrified that I will never be able to access my primary email again (booking confirmation emails for things planned next year etc) l.
When I go to my virgin account and try to go to emails I get the message stating that my mailbox is not available at the moment, please retry in an hour. Well I have retried throughout the day and night. No luck. Even if I could get into it just to change the password, I would get a link sent to my email address that I can’t access. I don’t know what to do
I can confirm I am a virgin media customer. Our tv, home phone and internet was originally ntlworld. Virgin Media took it over many years ago and I have remained a loyal customer ever since. I subscribe to the full tv package for 4 televisions. The only virgin media subscription I do not use is mobile phone. My email was set with ntlworld and remains as such with Virgin Media.
I called customer service a couple of days before Christmas on 22/12/20. After two attempts at changing of them changing my password, my query was escalated twice. They then gave me a ticket number promising to call me back within 24-48hrs. I am still waiting...