Provided that the email address concerned is correctly tied to your current Virgin Media broadband account then changing the password solves this in most cases.
Sign in to My Virgin Media, go to My Profile and/or Manage Accounts depending on whether the account concerned is your primary account or an additional one. Select the account concerned and then click on Change to the right of password if a primary account or View/Change then change to the right of password for secondary accounts.
If that hasn't unlocked your account after waiting 30 minutes post back and the VM Forum Team should be able to help you further.
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I have tried different machines and different browsers. It has been like this for the last 24hours. I get a message saying try again in an hour or phone this number. Neither has worked. I have set up a different email address to log in here.