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I cannot access my email account

Tuning in

Your mailbox is not available at the moment.

Or you may not have an active mail account with us.

If you have an existing Virgin Media mailbox please try changing your password in the first instance as this may unlock the account following a security precaution taken by our email team.

I am an existing Virgin Media customer for Broadband, TV and landline. I was recently ported over to O2 for the mobile. I have changed the password but when I try to login again I seem to be trapped in some sort of loop which takes me back to Virgin Media and will not open my email account.


Very Insightful Person
Very Insightful Person

@bobdunbar You say that you have changed the password but is this the one for your VM email account or the one for your O2 mobile account?

It can take up to an hour for the email account to be unlocked after changing the relevant password.


I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media, I'm a VM customer. There are no guarantees that my advice will work. Please read the FAQs
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Thank you Graham,

All sorted now! Email access restored.